Shipping policy
Order Confirm
Once your order is received, we will send you an order confirmation email. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes difficult for us to change or cancel your order, however, we will do our best to support your request. If you want to make changes in your order/ cancel your order after it has been confirmed, please contact us within 12 hours.
Order Processing
In order to guarantee the quality of our products, AEELIN has to prepare your goods carefully before they are shipped out. Our professionally trained technicians perform strict in-house quality control checks on all products and carefully package your items to ensure they arrive in excellent condition.
Understanding that our goal is to ship orders as quickly as possible, the processing of an order generally takes 1-2 business days after it is received. Orders placed after 10:00 PM UTC-7 are very likely to ship the following business day assuming that all ordered items are in stock.
Jewelry Creation: Please allow up 5 business days for your handmade item to be created.
Shipping Time
We are proud to offer international shipping services. However, there are some locations we are unable to ship to. If you happen to be from one of those countries we will contact you.
Shipping time varies by location. These are our estimates:
USA, Central & South America: 7-15 Business days
UK, France, German: 7-15 Business days
Europe, Canada: 8-20 Business days
Australia, New Zealand: 10-20 Business days
Asia: 5-10 Business days
Other countries: 15-30 Business days
* All shipping times exclude clearance/customs delays.
Please ensure the address details you have provided are accurate as we are not liable for a refund if you have entered them incorrectly when ordering. So please make sure you have entered all personal details correctly.
Buyer Protection - Shop with confidence
Due to current impact of Covid-19, some of the shipping operations in certain countries are disrupted. This may cause shipping delays. We apologize for the inconvenience caused. We are doing everything possibly to speed this along.
We appreciate your understanding in this difficult time. If after 60 business days, from the point of shipping, your items have not been delivered. We would have to presume your parcel is lost in transit. In this instance, we would refund or resend you new items.